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Customer Service


Return Policy

We understand that returning products can be a frustrating experience, but at AZ Partsmaster we strive to make the process simple and straightforward as possible. If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below.

To return items purchased from AZ Partsmaster, you may either bring the item to one of our locations and our customer service representatives will be happy to help you, give to our driver on your next delivery or you can follow the steps below to return by mail.

Stock Product

Returns of stock product are not accepted without prior authorization of AZ Partsmaster. Documentation of purchase date and amount are required prior to the acceptance of any return. Product must be in original packaging and in new and resalable condition. Returns must be made within 30 days of purchase. Credits issued for returns are valid for 90 days from the date of issuance. Please contact our Customer Service to request return authorization.

Fabricated Items

Fabrication items may not be returned.

Special Orders

Special order items priced under $100 are non-returnable. Special Order items of $100 or more may be returned with prior supplier approval. A minimum 25% restocking fee plus freight back to supplier will be deducted from all returns.
Note: Freight and/or Handling charges are non-refundable.

Damaged and Defective Items

Report damaged and defective items within 5 business days of receipt of order to our customer service department at 888-476-3580.

Restocking and Additional Fees

A restocking fee is applicable in some product categories, unless the item is defective or the fee is prohibited by law. Restock and freight charges may apply to special order or non-stock items.

Missing Item or Damaged Product Fees

If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.

Promotional Items

As a benefit to our customers, AZ Partsmaster occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to AZ Partsmaster.

AZ Partsmaster Discretion

AZ Partsmaster reserves the right to deny any return. Additional exclusions may apply.

Return To

We will do our best to process your return quickly. Please allow 14-21 days. Refunds usually post to the credit card within 72 hours. Refunds will be credited to the original purchasing credit card account number only.

Follow these directions to return by mail:
  • Obtain a Return Merchandise Authorization (RMA) number by calling our returns department at 888-476-3580 or emailing returns with the invoice number, date and order number.
  • Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
  • Include a copy of the original invoice with your product and indicate the reason for the return. We recommend you return items via Fedex or UPS ground or insured USPS for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
  • We will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or the wrong item was shipped.
  • If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges.
  • Please do not return items COD. COD shipments will be refused.
  • Ship items to your local branch.

Guarantee

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Speed

Most orders delivered within one business day.

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Service

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