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Customer Service


Return Policy

We understand that returning products can be a frustrating experience, but at AZ Partsmaster we strive to make the process simple and straightforward as possible. If you are not satisfied with your purchase, we will gladly help you to exchange or return your product when it falls within the guidelines below. To return items purchased on azpartsmaster.com, you may either bring the item to one of our locations and our customer service representatives will be happy to help you, or you can follow the steps below to return it by mail.

Return Period

Whatever the item, whatever the reason, we offer a 30 day return policy. You can choose either an exchange or a full refund of the purchase price. We just deduct shipping and handling.

Non-Returnable Items

Some items are not able to be returned including:
  • Labor, delivery, and/or completed shop services
  • Pre-paid gift cards
  • Items that have been damaged through customer use or abuse

Defective, Damaged in Shipping and Shortages

Inspect all packages immediately upon receipt. Damaged or defective goods, shortages, and shipping errors must be reported within 5 business days of receipt and an RMA number will be issued to you. Report these issues to our customer service department at 888-476-3580 or email returns@azpartsmaster.com. You will be refunded return shipping costs in these cases.

Return Process

To request a return if you have an AZ Partsmaster account:
  • Log in to your AZ Partsmaster account
  • Go to your Order History page
  • Click the "Details" button to the right of the order containing an item you would like to return
  • Check the box next to each item you would like to return, then click the "Return Items" button
  • You will then be presented with the Return Form. Please complete the form as indicated and click the "Submit" button at the bottom
  • Once we have reviewed your return request, we will email you with a return authorization number if your return was accepted
Alternately, if you do not have an account on our website, you can call us at 888-476-3580 or email returns@azpartsmaster.com to request a Return Merchandise Authorization (RMA) number. Please include your order number with your email.

Upon acceptance of your return request, an RMA number will be issued via email. Please include this number as well as a copy of your original receipt in the return packaging. We recommend returns be shipped via a method which provides proof of delivery such as UPS, FedEx, or registered mail. Make note of your tracking number for your files. AZ Partsmaster is not responsible for items lost during shipping.

Send returns to:
AZ Partsmaster
Attn: Returns
7125 W. Sherman St.
Phoenix, AZ 85043


Once we have received your merchandise your refund or exchange will be processed. All returns must be accompanied by a valid RMA number and returned within 30 days of an issued RMA in order to be eligible for refund or exchange.

Refunds for merchandise will be issued to the original form of payment at the billing name and address on the original order. Shipping charges are not refundable.

We do not accept COD returns.

Restocking and Additional Fees

A restocking fee of 15% and freight charges may apply to returned opened items and special order items.

Promotional Items

Occasionally we offer special promotions such as “buy 2, get 1 free.” If you would like to return merchandise purchased as part of a promotion, you must also return the free item in order to receive a full refund. Any item that is returned without the promotional item(s) that was included with the original transaction will have the value of the promotional item deducted from the refund amount.

AZ Partsmaster Discretion

We will honor returns and exchanges as otherwise described in the above return policy, and we will always try to accommodate returns and exchanges to customer satisfaction, but special circumstances outside this policy may prevent full reimbursement or exchange.

Guarantee

You’ll be 100% happy or we'll make it right.

Speed

Most orders ship within one business day.

Selection

Thousands of items always in stock.

Service

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Need help?

CALL 1-888-476-3580
(Mon-Fri 7am-5pm MST)
Se habla espanol

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