Need Help? Call 1-888-476-3580 (Mon-Fri 7am-5pm MST) Se habla espanol

Frequently Asked Questions

  1. How can I contact you?
  2. What is the availability on an item?
  3. What if an item is not available at the time my order is placed?
  4. How can I get the status and tracking number for my order?
  5. What is your shipping policy?
  6. How do I calculate the shipping charges for my order before I complete the checkout process?
  7. What shipping options and carriers do you provide?
  8. Do you ship to Hawaii and Alaska?
  9. Where is my order shipping from?
  10. How long before I receive my order?
  11. Do you ship internationally?
  12. I do not feel comfortable giving my credit card information over the internet. Can I place my order over the phone?
  13. What is your return policy?
  14. Will I receive email confirmations?
  15. How do I apply for an account?
  16. Can I change or cancel my order after it has been placed?
  17. Is there a minimum order amount to qualify for shipping?
  18. Where do I enter promo codes?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. What is the availability on an item?

    At AZ Partsmaster we have a 98% fill rate so you can pretty much can count on your order shipping out within two (2) business days.

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  3. What if an item is not available at the time my order is placed?

    You will receive an ETA via email or a phone call.

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  4. How can I get the status and tracking number for my order?

    For order status and tracking information make sure you are signed in and then go to the Order History page under Your Account. Then click on Details to get updated information regarding your order.

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  5. What is your shipping policy?

    Click here to go to our Shipping Policy page.

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  6. How do I calculate the shipping charges for my order before I complete the checkout process?

    The shipping rate calculator can be found on the View Cart page. Once your item(s) are in the shopping cart, click on the Shipping Rates button found under the last item in the shopping cart.

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  7. What shipping options and carriers do you provide?

    Our shipping options include Fedex Standard Ground, 2-Day Air and Standard Overnight. We may also use USPS on occasions.

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  8. Do you ship to Hawaii and Alaska?

    Yes, we do. However, only FedEx 2 Day and FedEx Standard Overnight shipping options are available for Hawaii and Alaska.

    Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.

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  9. Where is my order shipping from?

    The majority of orders are shipped directly out of our Phoenix, AZ distribution center. Phoenix is our headquarters location and where phone calls are directed to via our 888-476-3580 number. When necessary, we may ship orders from any one of our other locations including Tucson AZ, Colorado Springs CO, Las Vegas NV, Albuquerque NM and Dallas TX.

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  10. How long before I receive my order?

    Orders are processed within 1-2 business days with Standard Ground taking 2-7 business day for delivery. 2-Day Air takes two (2) days and Standard Overnight takes 24 hours for delivery.

    Expected total delivery time once your order is placed:
    • Standard Ground expect 3-9 business days
    • 2-Day Air expect 2-4 business days
    • Standard Overnight expect 1-2 business days

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  11. Do you ship internationally?

    We currently limit our shipments to within the United States of America including Alaska and Hawaii.

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  12. I do not feel comfortable giving my credit card information over the internet. Can I place my order over the phone?

    Feel free to call us at 1-888-476-3580 to place your order with us over the phone.

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  13. What is your return policy?

    Details of our return policy can be found under the Customer Service menu or click here.

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  14. Will I receive email confirmations?

    Yes, you will receive two (2) email confirmations, when the order is placed and when the order has shipped. The shipping confirmation email will include tracking information.

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  15. How do I apply for an account?

    Contact our credit department at 888-476-3580. Please allow up to three business days for approval.

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  16. Can I change or cancel my order after it has been placed?

    Please contact customer service at 888-476-3580 immediately to make any changes to your order including cancellations.

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  17. Is there a minimum order amount to qualify for shipping?

    No, there is no minimum order, however if orders are less than $5.00, they are automatically assessed with $2.50 handling fee.

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  18. Where do I enter promo codes?

    Enter promotional codes at the bottom of your shopping cart page prior to checking out.

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Guarantee

You’ll be 100% happy or we'll make it right.

Speed

Most orders ship within one business day.

Selection

Thousands of items always in stock.

Service

25 years of personal service. Se Hable Espanol.

B2B

Your maintenance, repair & operations business partner.

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Need help?

CALL 1-888-476-3580
(Mon-Fri 7am-5pm MST)
Se habla espanol