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Frequently Asked Questions

  1. How can I get the status and tracking number for my order?
  2. How can I contact you?
  3. What is your shipping policy?
  4. Do you ship to Hawaii and Alaska?
  5. How long after I order before you ship it?
  6. I do not feel comfortable giving my credit card information over the internet. Can I place my order over the phone?

Answers...

  1. How can I get the status and tracking number for my order?

    For order status and tracking information make sure you are signed in and then go to the Order History page under Your Account. Then click on Details to get updated information regarding your order.

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  2. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  3. What is your shipping policy?

    Click here to go to our Shipping Policy page.

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  4. Do you ship to Hawaii and Alaska?

    Yes, we do. However, only FedEx 2 Day and FedEx Standard Overnight shipping options are available for Hawaii and Alaska.

    Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.

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  5. How long after I order before you ship it?

    Generally orders are processed and shipped the next day (Monday - Friday, excluding holidays). It is extremely rare that we are unable to ship orders within two business days. And it is rare that we are out of a product that we list on our pages.

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  6. I do not feel comfortable giving my credit card information over the internet. Can I place my order over the phone?

    Feel free to call us at 1-888-476-3580 to place your order with us over the phone.

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